Privacy policy

Established in 2020

At LÉORRA, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, contact our customer support team, or otherwise interact with our services.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with LÉORRA, we may collect personal information, including:

Your name
Email address
Phone number
Billing address
Shipping address
Order and purchase information
Payment-related information
Customer service communications
Returns and refund information
Device and browser information
IP address
Website activity and shopping behavior
Marketing and communication preferences

Some information is provided directly by you when you place an order, create an account, contact us, or subscribe to communications.

Other information may be collected automatically when you browse or interact with our website.

2. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders
Process payments
Arrange shipping and delivery
Provide order confirmations and tracking information
Manage returns, exchanges, and refunds
Respond to customer service requests
Communicate with you about your orders
Maintain and improve our website
Improve our products, collections, and customer experience
Detect and prevent fraud or misuse
Maintain the security of our services
Understand how visitors use our website
Personalize your shopping experience
Send marketing communications where permitted
Comply with applicable legal and regulatory obligations

3. Orders and Payments

When you place an order with LÉORRA, we collect the information necessary to process your purchase and deliver your order.

Payments are processed through secure third-party payment providers.

When complete payment card information is handled directly by our payment providers, LÉORRA does not directly store your complete card details.

Payment providers may process your information according to their own privacy policies and security practices.

4. Shopify

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services online.

Shopify may process certain personal information in connection with providing these services.

For more information about how Shopify handles personal information, please review the Shopify Privacy Policy.

5. Cookies and Similar Technologies

LÉORRA and our service providers may use cookies and similar technologies to help operate and improve our website.

These technologies may be used to:

Keep essential website features working
Remember your preferences
Maintain your shopping cart
Understand website traffic and performance
Analyze how visitors interact with our store
Improve the shopping experience
Support marketing and advertising activities where permitted

Depending on your location, you may have the ability to manage or reject certain non-essential cookies.

You can also manage cookies through your browser settings, although disabling certain cookies may affect how some parts of our website function.

6. How We Share Personal Information

We may share personal information with trusted third-party providers when reasonably necessary to operate LÉORRA.

These providers may include companies that assist us with:

Ecommerce infrastructure
Payment processing
Order processing
Shipping and delivery
Customer support
Website functionality
Data hosting
Analytics
Marketing and advertising
Fraud prevention
Security

We may also disclose personal information where required by law, to respond to lawful requests, protect our rights or the rights of others, investigate suspected fraud, or protect the security of our services.

We do not sell personal information simply in exchange for money. However, certain advertising or analytics activities may be legally considered a “sale,” “sharing,” or targeted advertising in some jurisdictions.

7. Marketing Communications

If you choose to receive promotional communications from LÉORRA, we may send you information about:

New arrivals
Collections
Special offers
Promotions
Product updates
Other LÉORRA news

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in our emails.

Unsubscribing from promotional communications does not prevent us from sending necessary transactional communications relating to your orders or customer service requests.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information to:

Complete transactions
Maintain business and financial records
Provide customer support
Process returns and refunds
Prevent fraud
Resolve disputes
Enforce agreements
Meet applicable legal obligations

The exact retention period may vary depending on the nature of the information and applicable requirements.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We therefore encourage customers to use appropriate precautions when sharing personal information online.

10. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include the ability to:

Request access to personal information we hold about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Request a copy of certain information
Object to or restrict certain processing
Withdraw consent where processing relies on consent
Opt out of certain marketing communications
Opt out of certain targeted advertising, sharing, or similar activities where applicable

Certain rights may be subject to legal exceptions, identity verification, and other requirements.

To make a privacy request, please contact LÉORRA using the contact information provided below.

11. International Data Processing

LÉORRA may work with service providers located in different countries.

As a result, personal information may be processed or stored outside the country or region where you live.

Where required by applicable law, appropriate safeguards may be used in connection with international transfers of personal information.

12. Children’s Privacy

Our website and services are intended for a general audience and are not designed to knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

LÉORRA is not responsible for the privacy, security, or content practices of third-party websites.

We recommend reviewing the privacy policies of any third-party website you choose to visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable legal requirements.

When appropriate, the updated version will be published on this page with a revised Last Updated date.

We encourage you to review this Privacy Policy periodically.