Shipping policy

At LÉORRA, we want to make your shopping experience as smooth and enjoyable as possible. This Shipping Policy explains how we process, ship, and deliver your orders.

1. ORDER PROCESSING

Orders are processed as quickly as possible after they are placed.

Please allow 1–3 business days for order processing, unless otherwise stated on the product page.

Orders are not typically processed or shipped on weekends or public holidays.

During sales, promotions, or periods of high demand, processing times may take longer than usual.

Once your order has been shipped, you may receive a shipping confirmation email with tracking information, if available.

2. SHIPPING TIMES

Estimated delivery times depend on your location and the shipping method selected at checkout.

Delivery estimates will be displayed during checkout or communicated where applicable.

Please note that shipping times are estimates and are not guaranteed. Delays may occur due to circumstances beyond our control, including carrier delays, weather conditions, customs inspections, or other unforeseen events.

3. SHIPPING RATES

Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.

Any available free-shipping offers will be clearly indicated on our website or during checkout.

Additional charges, such as customs duties or import taxes, may apply depending on your delivery destination. Customers are responsible for these charges where required by law.

4. ORDER TRACKING

When tracking is available, we will send you a shipping confirmation email containing your tracking number or tracking instructions.

Please allow some time for tracking information to become active after your order has shipped.

If you have not received tracking information or need assistance with your shipment, contact us at Support@leorra.com.

5. SHIPPING ADDRESS

Please ensure that your shipping address and contact information are accurate and complete when placing your order.

LÉORRA is not responsible for delivery issues caused by incorrect or incomplete addresses provided by customers.

If you need to update your shipping address, contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or has been shipped.

6. DELAYED OR LOST PACKAGES

Although we do our best to ensure timely delivery, delays can sometimes occur.

If your package has not arrived within the estimated delivery timeframe, please contact us so we can help you investigate the issue.

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's operations and conditions.

If a package is confirmed lost, we will review the situation and determine the appropriate next steps in accordance with applicable law and our store policies.

7. WRONG OR DAMAGED ITEMS

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible.

To help us resolve the issue, include:

Your order number.
A description of the problem.
Clear photos of the item and its packaging, if applicable.

We will review your request and provide instructions for the next steps in accordance with our Refund & Return Policy and applicable consumer protection laws.

8. INTERNATIONAL SHIPPING

LÉORRA may offer shipping to selected international destinations.

Shipping availability, rates, and delivery estimates depend on the destination and will be displayed at checkout when available.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the customer's responsibility where required by law.