Refund policy

At LÉORRA, we want you to feel confident with every purchase. If something isn’t quite right, you may request a return within 30 days of receiving your order, subject to the conditions below.

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return:

Items must be unworn, unwashed, and unused.
Items must be returned in their original condition.
All original tags must remain attached.
Items must be free from makeup, perfume, deodorant, stains, marks, pet hair, or other signs of wear.
Proof of purchase or your order information may be required.

Items that do not meet these conditions may not be accepted for return.

How to Request a Return

To start a return, please contact our Customer Support team with your order number and the item(s) you would like to return.

Email: Support@leorra.com
Phone: +1 (262) 671-9531

Please do not send an item back before your return request has been reviewed and return instructions have been provided.

Return Shipping

Unless the item is confirmed to be faulty, damaged, or incorrect, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service and keeping your shipping receipt until your return has been processed.

Return Address:
[INSERT RETURN ADDRESS]

Damaged, Faulty, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and include your order details and clear photos of the issue.

Our team will review the situation and provide the appropriate next steps.

Email: Support@leorra.com
Phone: +1 (262) 671-9531

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return once opened, worn, or used.

This may include certain intimate garments, underwear, swimwear, or other hygiene-sensitive products where applicable.

Items marked as Final Sale are also not eligible for return unless they arrive faulty, damaged, or incorrect, subject to applicable consumer law.

Exchanges

If you need a different size or style, please contact our Customer Support team.

Exchange availability depends on current stock. If a direct exchange is not available, you may need to return the original item and place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable consumer law.

Items must be in the same condition that you received them, unworn or unused, with tags attached and in their original packaging. Proof of purchase may also be required.